Refund policy

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must notify Le Bozan, Veilchenweg 23 , 65201 Wiesbaden, support@lebozan.com of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the model withdrawal form below for this purpose, which is, however, not mandatory. If you make use of this option, we will immediately send you a confirmation of receipt of such revocation by e-mail.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

 

Sample cancellation form

To:
Le Bozan,
Veilchenweg 23
65201 Wiesbaden



I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods*/provision of the following service*.

Ordered on*/received on*
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date



*Delete as applicable

- End of the canellation policy -

(¹ This cancellation policy is valid from 28.05.2022. It does not apply to the separate delivery of goods).